Most plumbing problems don't wait for business hours, and neither do we. Our Potomac dispatch board is staffed around the clock so a real person answers, not a voicemail.
Behind Street Wise - Plumbing is a crew of journeyman and master plumbers who've worked on everything from century-old cast iron to brand-new PEX systems. We're insured for the job, licensed in MD, and we stand behind every repair with a written warranty.
We've trained our team to diagnose the actual cause, not just patch the symptom. A slow drain in a Potomac kitchen is rarely just the trap — it's often venting, slope, or a buildup problem further down the line, and we check all of it.
Our trucks are stocked before they leave the yard each morning, not after a customer calls — common valves, wax rings, supply lines, and fittings ride along so a Potomac technician isn't making a parts-store run mid-repair.
A surprising number of the emergency calls we take in Potomac started as something small three or four days earlier. Here's what tends to escalate fast.
When water's actively coming out somewhere it shouldn't, minutes matter more than money. Our on-call technicians in Potomac are dispatched with the parts and equipment to handle burst pipes, failed water heaters, and overflowing fixtures on the first trip.
Faucet replacements, garbage disposal swaps, toilet installs, and whole-house re-pipes — our residential division works on the full range of what a Potomac home needs, not just the easy jobs.
We work around your business hours where possible, not the other way around. Commercial clients across Potomac, MD rely on us for scheduled maintenance, backflow prevention compliance, and rapid response when a fixture goes down mid-shift.
Slow drains, recurring clogs, and sewer backups get diagnosed with real equipment — camera inspection and hydro-jetting — not guesswork. We'll show you exactly what's happening in the line before recommending a repair.
Whether it's a pilot light that won't stay lit or a full tank-to-tankless conversion, our technicians are certified on both gas and electric systems common in Potomac, MD homes.
Hidden slab leaks and wall leaks get located with acoustic and thermal detection equipment before we ever break into drywall or concrete, which keeps repair costs down.
Whether it's a single kitchen faucet swap or a full bathroom remodel's worth of fixtures, our team handles the rough-in and finish work in one visit where possible.
A live dispatcher takes your call, gets a read on the urgency, and starts routing the nearest available technician.
Because our trucks are staged across Potomac, MD, dispatch can usually give you an honest, specific arrival window.
Your technician diagnoses the issue and walks you through the fix and the flat price before starting, so there's no guessing at the invoice.
The repair is completed, the work area is cleaned up, and you're handed a written warranty on both parts and labor.
We quote the job, not the hour, so a repair that takes longer than expected doesn't cost you more.
Our routing keeps trucks distributed across Potomac, MD so we can usually get to you same-day.
We're happy to have every technician show ID and license on arrival; it's a standard we hold ourselves to, not a special request.
Our workmanship warranty means the fix is expected to hold — and if it doesn't, that's on us to correct, not you.
"Our water heater died on a Friday night and they had someone out by Saturday morning. Fair price, no upsell pressure." — Homeowner, Potomac
"Camera'd the sewer line before recommending anything, which I appreciated — turned out to be roots, not a full replacement like the last company said." — Potomac resident
"Tankless conversion took half a day and they explained the sizing instead of just upselling the biggest unit." — Potomac customer
"Grease trap service scheduled around our closing hours so it never disrupted service." — Restaurant manager, Potomac
"Explained exactly why the water pressure had dropped house-wide instead of just replacing the aerator and calling it fixed." — Homeowner, Potomac
"Re-piped most of our first floor after years of pinhole leaks in the old copper. Clean work, and they walked me through what they found at each stage." — Homeowner, Potomac
We cover Potomac proper and the nearby unincorporated areas throughout Potomac, MD, and dispatch routes the closest available truck regardless of which zip you're in.
If you're near Potomac but technically outside the city line, dispatch still covers you — our routing is built around drive time from the nearest staged truck, not a hard municipal boundary.
Response time depends on current call volume, but our Potomac dispatch typically gets a technician on-site same-day, and often within a couple of hours for genuine emergencies.
Always. You'll know the price before we start, and that number doesn't move once you approve it.
Anything actively leaking, flooding, or leaving a Potomac home without water gets emergency priority, day or night.
Yes, and we encourage customers to ask to see license and ID on arrival — it's standard for every truck we send.
Yes — older pipe materials are a large part of the Potomac workload, and we carry the fittings for legacy systems on most trucks.
In most cases, yes — detection equipment narrows the leak to a small area before any concrete or flooring is disturbed.
We service and install most major tank and tankless brands available in Potomac, MD, both gas and electric.
Yes, every repair includes a written parts-and-labor warranty; specific terms are provided with your invoice.
We quote the job upfront regardless of when the call comes in, so you'll know the price before agreeing to anything, including after-hours calls.
We cover Potomac and a broad radius of surrounding communities throughout Potomac, MD — see the coverage list below for specific zip codes.
Same-day replacement is common, though tankless conversions or unusual venting setups may need a short follow-up visit to finish code-compliant venting.
You'll need to be present for the initial diagnosis and price approval, but for longer Potomac jobs many customers step out once work is underway and approved.
Call now for a same-day Burst Pipe Repair appointment in Potomac, MD.
Call +1-844-833-0201